Our Team

We’ve created a team of passionate, caring and supportive staff with a mix of different cultural, linguistic, ethnic and social backgrounds, who share the common goal of working together to help families and individuals with quality, dignified funerals.

Andrea

Administration Co-ordinator

Andrea is our Administration Co-ordinator and although she only joined us in July 2017, she is an enthusiastic and committed team member, who wanted to be part of the team for the past ten years, but family commitments made it impossible.

Her key strength is her ability to coordinate, support and assist the team so they can be free to help our clients with minimum stress.
She is passionate about working at Bereavement Assistance because she believes in the vision of growing the company to reach more people in the community.

Andrea says, “I am proud to tell people I work at Bereavement Assistance.
Proud because of the incredible team who do such amazing work.
Proud to be part of an organisation that supports my personal growth and wellbeing.
Proud that we help hundreds of people in such an important, unique way.”

Alex

Funeral Consultant and Arranger

Alex is one of our Funeral Consultants and Arrangers with two years’ experience.

His key strength is his ability to provide families with a respectful service even during times of financial hardship and stress.

He is passionate about working at Bereavement Assistance because he ensures families can provide an appropriate farewell for their loved ones, without the financial stress of a commercial funeral service.

Sofiya

Funeral Consultant and Arranger, Trainee Embalmer

Sofiya is one of our Funeral Consultants and Arrangers with two years’ experience.

Sofiya says, “It’s hard not to love your job when you work with a team of like-minded people, from diverse backgrounds, which are striving to better our organisation so we can assist more grieving families through the hardest times of their life.

I am passionate about working for Bereavement Assistance because it is the only secular not-for-profit funeral home. This means we can assist any family regardless of their financial situation by providing dignified low or no-cost funerals.”

Kate

Funeral Consultant and Arranger

Kate is one of our Funeral Consultant’s and Arranger’s and although she has only been part of our team since the end of 2017, she has a lifetime of professional experience in customer service.

Her key strength is her dedicated, individualised, personal and tailored customer service skills that she applies to assisting client families with organising funerals.

Kate says, “I am absolutely committed to the non-profit service philosophy of Bereavement Assistance. It underpins everything we do.

The shared purpose that the company and its’ employees are here to be of service to those Victorians with few financial means, during their time of need, validates both my personal belief in an equitable society and the theoretical assertion that Government institutions care for all.”

Kathy

Funeral Director, Qualified Embalmer and Trainer

Kathy is one of our Funeral Director’s with 21 years’ experience in the industry and has been with us for over eight years.

Her key strength is applying her 21 years of expertise to provide each client family with the funeral service that meets their needs.

Kathy says, “I am passionate about Bereavement Assistance’s philosophy and motivation for helping people at their worst time of their lives.”

Soula

Funeral Director

Soula is one of our Funeral Director’s with 15 years’ experience in the industry and has been with us for the past seven years.

Her key strength is her ability to take time to listen to the families’ needs and provide a funeral service to honour their loved one.

Soula says, “I am passionate about working at Bereavement Assistance because we have a great culture, good team and management, and most importantly, we assist families with giving them affordable quality funerals.”

Michele

Funeral Director

Michele is one of our Funeral Director’s with eight years’ experience in the industry and has been with us for the past two years.

Her key strength is her ability to arrange and conduct funerals while supporting and guiding families through the process.

She is passionate about working at Bereavement Assistance because of the support, training and development provided on many levels – both personally and professionally.

She says, “Bereavement Assistance is the best funeral provider I have ever worked for. The management team “give” to their staff, so that we can “give” to our client families.”

Joey

Embalmer

Joey is one of our Embalmer with 21 years’ experience in the industry and has been with us for the past four years.

Joey, who is renowned as one of Victoria’s top embalmers, says, “Before the start of every day, our team embraces our company culture, which encourages us to be grateful, to show kindness and support each other. It’s inspirational working in a company that supports the growth of us on a personal level as well as professional one.

What’s more, although I work behind the scenes and no-one ever sees me, I believe my job is incredibly important, because the client families will always remember how their loved one is presented.”